In the case of consumer disputes, the consumer may use the European Online Dispute Settlement Platform available at http://ec.europa.eu/consumers/odr or the following alternative dispute resolution entities:
- CNIACC – National Center for Consumer Conflict Information and Arbitration
Tel .: 213 847 484; E-mail: cniacc@fd.unl.pt - CIMAAL – Consumer Conflict Information, Mediation and Arbitration Center
Algarve
Tel .: 289 823 135; E-mail: cimaal@mail.telepac.pt; info@consumoalgarve.pt - Arbitration Center for Consumer Conflicts of the District of Coimbra
Tel .: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com - Lisbon Consumer Conflict Arbitration Center
Tel .: 218807030.
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt - Porto Consumption and Arbitration Information Center
Tel .: 225 508 349/225 029 791; E-mail: cicap@mail.telepac.pt - Arbitral Court of Arbitration for Conflict of Consumer Disputes
Tel .: 253 422 410; E-mail: triave@gmail.com - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel .: 253 617 604; E-mail: geral@ciab.pt - Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira
Phone: 291 215 070; E-mail: centroarbitragem.srias@madeira.gov.pt
For further information consult the Consumer Portal at www.consumidor.pt